Return and Refund Policy

We stand by the quality of our products and your happiness! If you aren’t satisfied with your purchase, let us help you. We happily back our products with a world-class customer service team and a 30-day guarantee.

We understand that tea preferences are very personal, and one person’s favorite tea may not be another person’s favorite tea. We encourage our customers to experiment with steeping methods. Often a “problem” is fixed by simply adjusting the water temperature, steeping time, or tea quantity.

If you are still not satisfied with your purchase, we want to make it right through remedying your concern, by providing a product replacement or exchange of similar value.

Eligibility:

• To provide the best experience we ask that you notify us via email with your intent to return within 30 days of purchase. Please see our contact information here.
• Return shipping fees will be paid by the original purchaser.
• Additional shipping fees may not be refundable.
• Due to the speed of processing, we may be unable to cancel or amend  an order in any way once submitted.

To return an item, please ship it back to us within 45 days of your purchase. Be sure to include a note with the shipment explaining the reason for the return, your name, and order number. Additionally, please tell us if you would prefer to exchange the item or receive store credit.* Please note: shipping charges are nonrefundable unless we are responsible for a mis-shipped order.

No Refunds on Print-On-Demand, Customized or Personalized items

Unfortunately, we do not provide returns for items that are Print-On-Demand, Customized or Personalized items. Please be sure to verify the names or text provided in the purchase. If you do recognize an error, please reach out immediately as we may be able to rectify before printing.

 

True Tea Lovers
Attn: Returns
PO Box 780676,
Orlando, Fl. 32878

 

We reserve the right to refuse any refund/return if abuse is suspected. Any refund requests outside the scope of this policy will be handled at our team’s discretion. In no event will any remedy, replacement, or refund constitute an admission of any kind.