Privacy Policy

1. INTRODUCTION

True Tea Lovers LLC is firmly committed to our customers’ privacy. We are very aware that making a purchase at TrueTeaLovers.com, or any other website for that matter, requires the customer’s trust. And we value your trust very highly. We guarantee that we will work to protect the privacy and security of any personal information you provide to us, and that your personal information will only be used as set forth in this Privacy Policy. This includes your name, address, telephone number, e-mail address, and credit card information, in addition to any other personal information that can be personally linked to you.

2. DATA COLLECTED

Personal Information

When you register for an account with us, you will provide personal information that includes your name, email address, mailing address, and your phone number. You will create a username and password, information that on subsequent visits helps us confirm your identity and makes it easier to use our Website and make purchases. If you contact us by phone, you may provide personal information we use to answer your questions, resolve problems, or provide you with support.

Personal information from third-party sources

We may collect personal information about you from third parties, such as online marketplaces and payment processors, or when you use social media networks to log into our services or access our Website. We typically collect names, mailing address and relevant payment details from online marketplaces (like Amazon) and payment processors in order to fulfill your order.

We encourage customers to share their experiences about our products both on our site and social media networks. If you take part in a public conversation, for example, on Facebook, we may collect personal information such as your name and other information you have agree to make available through your agreement with the social network. Another instance where we may collect personal information is when you click “Share This” or “Like” buttons or otherwise use social media buttons or plug-ins.

We will not collect information from anyone younger than 16 years

Although some of our products may be consumed by individuals under 16 years old, our Website is not intended for use by anyone under that age nor do we intend for anyone under 16 years old to purchase products on our Website.. We will never knowingly collect personal information from anyone that young. If we become aware that personal information of anyone younger than 16 has been provided to us, for any purpose, we will delete the information from our files.

Social Media Posts

If you make a post on a third-party social media site, such as Facebook, or by identifying us in your social media feed by tagging us using a hashtag (#) or “at” (@), your personal information may be publicly available and is subject to the privacy policies of those third-party social media sites. As a reminder, this Policy describes how we will treat your personal information once it is in our possession.

We recommend you review the privacy policies of any third-party sites you visit to understand the data collection and practices of that third party.

Website Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

Contact Form

Information submitted through the contact form on our site is sent to our company email, [email protected]. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring on our website please use this link: Google Analytics Opt-out.

Care for Using your Personal Data

We use your personal information in the following cases:

Verification/identification of the user during website usage;
Providing Technical Assistance;
Sending updates to our users with important information to inform about news/changes;
Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security over our customers’ personal information;
Customize the website to make your experience more personal and engaging;
Guarantee overall performance and administrative functions run smoothly.

3. COOKIES

When you visit TrueTeaLovers.com, you will be assigned a “cookie” (a small, unique identifier text file), which is stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online shopping experience. We also collect certain technical information from your computer each time you request a page during a visit to TrueTeaLovers.com. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type, and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

4. WHO HAS ACCESS TO YOUR DATA

If you are not a registered purchaser for our site, there is no personal information we can retain or view regarding yourself.

If you are a purchaser with a registered account, your personal information can be accessed by:

Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

5: Comply with legal requirements

We may disclose your information to government authorities or other third parties if any lawful circumstances arise, including when:

You have given us permission to share your information.
We are required to do so by law, or in response to a subpoena or court order.
We believe, in our sole discretion, that disclosure is reasonably necessary to protect against fraud, or to protect our property or other rights or those of other users of the Website, third parties, or the public at large.
We believe that you have misused the Website by using it to attack or gain unauthorized access to a system or to engage in spamming or other conduct that violates applicable laws or our Terms of Use.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

6. SECURITY MEASURES

To protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (most are), your personal information will be automatically encrypted before it is sent over the Internet. When you make a purchase on our website using a credit card, we collect your name, billing address for the credit card, the card type, card number, expiration date and three-digit security code. We also collect information that allows us to ship your order, including your e-mail address and the name, address, and phone number of the intended recipient.

7. YOUR DATA RIGHTS

General Rights

We understand that you want to protect and control your personal information. This section details how you may review, update, correct, or delete that information.

Viewing or updating your personal information

You may update your mailing address by accessing your account on the Website. To make other changes to your account such as updating your name and email, please email us at [email protected] with “Updates to Account” in the subject line and include the updates you are requesting.

Deactivating your account

You may deactivate your account at any time. To deactivate your account, please send an email to [email protected] with “Deactivate Account” in the subject line. Upon receiving your request, we will deactivate your account and delete personal information where allowed or required by applicable law.

Opting out of promotional emails

If you do not wish to receive promotional e-mails from us, the easiest method is to click the unsubscribe link at the bottom of a promotional email you received, but you may also email us at [email protected] with “Unsubscribe” in the subject line. Please keep in mind that you will still receive transactional e-mails from us (such as e-mails related to your account, orders you place, correction of your data, password reset requests, reminder e-mails, and other similar communications) that may be necessary for us to make the Website available to you, process your order or to respond to your inquiries and support requests.

European Economic Area, Switzerland and United Kingdom

TrueTeaLovers currently does not target or market the purchase of our products through this Website to individuals in the European Economic Area, Switzerland and the United Kingdom. We do not intend for our Website to be accessed by anyone in those jurisdictions.

In the event we do direct our Website to individual consumers in those regions, we will update these terms to ensure we reflect any additional rights reserved under applicable laws. Those updates will be made available within this Privacy Policy, in accordance with those regulations.

8. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.

9. CONTACT US

If you have questions about the way we handle personal information, please contact us:

PO Box 780676,
Orlando, Fl. 32878